Founded in 2003 by Victoria Mellor and her team at Melcrum, the Forum has built a unique and unrivalled body of knowledge on all aspects of internal communication. It's entirely independent so you'll receive research free of bias or consultancy interests.
Forum members tell us about the areas that are important to them and our in-house team then go and research current best practices from leading global organizations. We do this by interviewing practitioners, consulting industry experts and carrying out benchmarking surveys.
All our findings are then written up in comprehensive reports. These are available to you online, in hard copy and PowerPoint format.
About the team
Victoria Mellor
DIRECTOR
One of Melcrum's founding directors, Victoria oversees Melcrum's entire research activities. Previously she worked on a variety of management journals and conducted research on organizational communication for the Madrid Business School.
Sue Dewhurst
ASSOCIATE DIRECTOR
Sue has over ten years' experience in internal communications, gained through senior in-house roles in Royal Mail, Barclays Bank and latterly ntl. Sue is a guest contributor and helps facilitate member meetings.
Mandy Thatcher
RESEARCH DIRECTOR
Mandy has been with Melcrum since 2002 in a number of roles including editor of Strategic Communication Management journal, Content Director and Research Director. In her current role she oversees research projects for the Forum, facilitates meetings and supports members through the provision of tailored research, resources and benchmarking information. Mandy was editor of various business publications before joining Melcrum.
Ray Edun
BUSINESS DEVELOPMENT MANAGER
Ray is the key contact for UK and Scandinavian Forum members and is responsible for handling all Forum-related inquiries as well as questions related to in-house briefing sessions and Black Belt training for members and their teams.
Sally Heginbotham
BUSINESS DEVELOPMENT MANAGER
Sally is the key contact point for Asia Pacific Forum members and is responsible for communicating with members, fulfilling Forum benefits and coordinating Forum meetings. Sally has a background in communications and events, having worked for IABC headquarters as well as an events consultant for various Australian government departments.
Claire Leheny
VP BUSINESS DEVELOPMENT, NORTH AMERICA
Claire oversees new business development for the company and leads the US regional office. Claire has held executive-level positions in B-to-B information companies since 2001. She most recently worked as senior vice-president of content development at Mortgage Success Source, a subsidiary of UCG, a multi-million dollar portfolio company based in Washington DC.
